IVR, or interactive voice response system allows phone systems to process touch tones or voice waves during a telephone call. IVR technology is responsible for the menus people hear and respond to when they call up a company or business and hear the words: "press 1 for sales, press 2 for marketing, press 0 to speak to the operator," for example. IVR systems can be fully customized to play back dynamic audio, or pre-recorded menu options.
IVR is not necessarily related to VOIP, however, a VOIP IVR is. Most VOIP IVR systems or software support SIP based VOIP, but Skype IVR also support non-standard based Skype service.
Blue delivers the following solutions for VoIP and IVR:
- Unified VoIP Telephony Systems Design and Implementation
- IVR Hosted Solutions / Software as a Service (SaaS)
- Custom IVR Application Development and Support
- IVR Managed Services / Managed Premise IVR Solutions
We Extend the Value of your IVR Systems !
It’s not just about technology; it’s about solving your business needs. Blue helps our clients achieve greater top line revenue, improved customer satisfaction, increased company productivity, and reduced operating costs.